Małgorzata Burkat
Trainer, Consultant,
Education
- 2006 - 2007 Jagiellonian University, postgraduate studies. Management and Audit.
- 2003 - 2005 Jagiellonian University, Master's Degree. HR management.
- 1994 – 1997 The School of Management and Banking in Cracow, Bachelor's Degree. Management and Marketing.
23 years of experience in the areas
- Team management
- Customer Experience (Sales and Service)
- Development programs, personal development
- Inter-departmental synergy
- CRM implementations
Industry experience
- 23 years in the automotive industry
- 6 years in the training and consulting industry
References
-
Trainer, Training and consulting business (2015 - present)
- Business processes in the car dealership (Sales and Service), complete approach
- Management through individualization, development programs
- Coaching focused on the implementation of KPIs
- Employee certification
- Onsite and online training, "on the job" training
- Cooperation with brands: Audi, Volkswagen, Seat, Skoda, Jaguar, Land Rover, Yamaha
-
Sales Director, BEŁTOWSKI SP. Z O.O SP.K. (2008 - 2015)
- Managing the car sales department, implementing synergistic activities between the company's departments
- Planning and implementation of strategic and operational activities
- Staff recruitment and development
- Implementation of development and quality programs (Retail Sales Excellence, CRM, ISO, Mystery Shopper)
-
Sales Department Manager, BEŁTOWSKI SP. Z O.O SP.K. (1999 - 2008)
- Managing the car sales department
- Realization of sales and quality goals
- Implementation of procedures and standards that increase efficiency
- Implementation of marketing strategy
-
Car seller, BEŁTOWSKI SP. Z O.O SP.K. (1998 - 1999)
- Complete customer service in the field of car sales