RMP Polska Instytut Durkalskiego Sp. z o.o.

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RMP PolskaTeam – Małgorzata Burkat

Małgorzata Burkat

RMP Master in RMP Poland

Trainer, Consultant,
Coach in the automotive industry

Education

  • 2006 - 2007 Jagiellonian University, postgraduate studies. Management and Audit.
  • 2003 - 2005 Jagiellonian University, Master's Degree. HR management.
  • 1994 – 1997 The School of Management and Banking in Cracow, Bachelor's Degree. Management and Marketing.

23 years of experience in the areas

  • Team management
  • Customer Experience (Sales and Service)
  • Development programs, personal development
  • Inter-departmental synergy
  • CRM implementations

Industry experience

  • 23 years in the automotive industry
  • 6 years in the training and consulting industry

References

  • Trainer, Training and consulting business (2015 - present)
    • Business processes in the car dealership (Sales and Service), complete approach
    • Management through individualization, development programs
    • Coaching focused on the implementation of KPIs
    • Employee certification
    • Onsite and online training, "on the job" training
    • Cooperation with brands: Audi, Volkswagen, Seat, Skoda, Jaguar, Land Rover, Yamaha
  • Sales Director, BEŁTOWSKI SP. Z O.O SP.K. (2008 - 2015)
    • Managing the car sales department, implementing synergistic activities between the company's departments
    • Planning and implementation of strategic and operational activities
    • Staff recruitment and development
    • Implementation of development and quality programs (Retail Sales Excellence, CRM, ISO, Mystery Shopper)
  • Sales Department Manager, BEŁTOWSKI SP. Z O.O SP.K. (1999 - 2008)
    • Managing the car sales department
    • Realization of sales and quality goals
    • Implementation of procedures and standards that increase efficiency
    • Implementation of marketing strategy
  • Car seller, BEŁTOWSKI SP. Z O.O SP.K. (1998 - 1999)
    • Complete customer service in the field of car sales