RMP Polska Instytut Durkalskiego Sp. z o.o.

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RMP PolskaTeam – Paulina Gucka

Paulina Gucka

RMP Master in RMP Poland

Consultant, Coach, Trainer


  • World Institute for Action Learning – CALC Action Learning Coach
  • Mukoid Institute of Communication and Development – professional studies – Coaching (International Coach Federation accreditation)
  • School of Form – postgraduate studies – Service Design
  • Adam Mickiewicz University – master studies – Romance Philology

16 years of experience in the areas

  • customer service
  • warehouse & e-commerce
  • production (building materials)
  • creating innovation
  • employees’ development

16 lat doświadczenia w branżach

  • outsourcing/SSC/BPO
  • telecommunication
  • tourism (airlines, tourist office)


  • Learning & Development Expert CEE, ROCKWOOL Poland (2018 – present)
    • Designing and coordinating development programs for successors, talents and managers (focused on building in-house competences of the future)
    • Consulting development and developing employees reporting directly to Management Team
    • Supporting teams in improving communication and building business solutions by Action Learning
  • Innovation Leader, arvato Bertelsmann (2017 – 2018)
    • Ensuring innovativeness in development of products and services for clients
    • Pro-actively searching for, generating and analysing information about customers’ business needs, monitoring the market in the area of technological trends
    • Coordinating a 12-member interdisciplinary group in the area of innovativeness implementation (including use of Design Thinking)
  • Training & Development Coordinator, arvato Bertelsmann (2015 – 2017)
    • Managing development processes from needs analysis to evaluation
    • Managing HR projects (e.g. onboarding standardization, implementation of onboarding game for new employees)
  • Quality & Training Manager (contact center), arvato Bertelsmann (2005 – 2015)
    • Migrating the customer service proces from client’s in-house to arvato
    • Managing quality and training processes in the contact center (60-350-member teams) for Polish and international clients
    • Implementing a customer satisfaction survey